Terms of use

Your account

You can order as a guest or with an account. An account belongs to one email address, which you confirm from the email we send you. Keep your password to yourself; you can see and sign out the devices signed in to your account from your account page.

We may disable an account that is used to place false orders or to misuse the store.

Products and prices

Prices are in Egyptian pounds (EGP). The price, delivery fee and any discount are checked again when you place your order, and the order shows the total you will pay.

Product photos show the product; its packaging may differ from the photo when the maker changes it.

We sell only medicines and veterinary diets that do not need a prescription. Follow the instructions on the pack, and ask a vet before giving them to your pet.

Placing an order

When you place an order we email you its confirmation with its order number. An order can only be placed for items in stock; if an item runs out or its price changes before you place the order, checkout tells you and nothing is ordered.

We may cancel an order we cannot fulfil, and we tell you by email if we do.

Delivery

We deliver only within Cairo and Giza governorates, to the areas checkout lists. The delivery fee for your area is shown at checkout before you place your order.

Where checkout shows a delivery time for your area, it is an estimate, not a guarantee; if your order arrives later than agreed, you can cancel it, as the Returns policy says. You can follow your order on the Track your order page with its order number and your mobile number.

Payment

You pay in cash when your order is delivered. We do not take card or online payments. Checkout shows the highest order total that can be paid on delivery, and an order above it cannot be placed.

Cancelling an order

You can cancel an order until it is on its way. If you placed it while signed in, cancel it from the order's page in your account; otherwise contact us at petsplacestoreeg@gmail.com with its order number.

Once an order is on its way it can no longer be cancelled; see the Returns policy.

Discount codes

One discount code can be used on each order, within the dates, minimum order and limits it was given with. A code that can be used once per customer can be used once per email address. If you cancel an order, its code can be used again.

Our responsibility

Nothing in these terms takes away the rights that the Consumer Protection Law (No. 181 of 2018) gives you. We are not responsible for a delay or a failure caused by events outside our control.

Law and disputes

These terms are governed by the laws of the Arab Republic of Egypt, and the Egyptian courts decide any dispute about them.

Changes and contact

We may change these terms. The date at the top of this page says when they last changed, and an order follows the terms in force when it was placed.

Questions: petsplacestoreeg@gmail.com.