Privacy policy

What we keep

Your account: your name, email address and mobile number, and your password, which we keep only in a form that cannot be turned back into it. We do not check your mobile number by text message.

Your saved addresses: the name and phone number to deliver to, the governorate, area, street and building number, floor and apartment, and nearest landmark.

Your orders: the name, mobile number, email address and delivery address given at checkout, what you ordered, at what price, and any discount code.

Your cart and your favourites, and which browser and system each signed-in session began on.

To stop abuse, we count attempts to sign in and to place orders. We keep each count against a one-way code made from your email or internet address, never the address itself, for at most a day.

We never receive card details: the store takes payment only in cash on delivery.

Why we keep it

To run your account, to deliver your orders and contact you about them, and to send the emails each of them needs: confirming your email address, resetting your password, and an order's confirmation, its "on its way" email and its cancellation. We do not send newsletters or marketing emails.

To keep the store and your account secure, and to keep the records the law asks of a shop. We use your data for nothing else.

Cookies

The store sets only the cookies it needs to work: one that keeps you signed in, one for a guest's cart, one that shows you the order you have just placed, and one that remembers the products you viewed recently, so the store can show them again. Staff signed in to the store's admin get their own. None of them is used for advertising or analytics.

The store has no advertising, analytics or tracking code, and its pages load nothing from other companies' sites.

Who else handles it

The person who delivers your order gets the name, mobile number and address needed to deliver it.

Companies that run parts of the store for us, only to do that: Northflank, which hosts the store and its database in London, United Kingdom; Cloudflare, which carries the store's traffic and protects it, and stores its product photos; and Resend, which sends the store's emails. So your data is also handled outside Egypt, by these companies only.

We do not sell your data or share it for advertising.

How long we keep it

Your account, until you ask us to delete it, also when its email address was never confirmed.

Orders, with the contact and delivery details in them, for 5 years from the day they were placed, also after an account is deleted.

A guest's cart, 30 days after it was last used. A signed-in session ends after 7 days unused, and after 30 days at the most.

The store's server logs hold no names, email addresses, phone numbers or addresses, and are kept for 30 days. Backups of the database are kept for up to 30 days.

Your choices

You can see and change your name, mobile number, email address, password and addresses in your account, and sign out any device.

To get a copy of your data, or to have your account deleted, email petsplacestoreeg@gmail.com from your account's email address. Deleting an account removes its addresses, cart, favourites and sessions; its orders are kept for the period above. If you are unhappy with how we handle your data, email us at the same address.

Security

The store is reached only over an encrypted connection, passwords are never kept as written, and staff need a passkey on their own device to open the store's admin, where each sees only what their role needs.

Changes and contact

We may change this policy. The date at the top of this page says when it last changed.

Questions about your data: petsplacestoreeg@gmail.com.