Pets Place: Your One-Stop Pet Shop & Clinic

Fast Delivery & Hassle-Free Returns!

Shipping Information

We deliver to most of Egypt!

  • Most governorates: Orders are shipped through Bosta company.
  • October & Hadayek Alahram: Orders are delivered by our Pets Place team.

Free shipping on orders are available all the time, check our home page

Shipping Times

  • October & Hadayek Alahram: Usually within the same day (for orders placed before 3 PM)
  • Cairo, Giza & Alexandria : 1-2 business days (for orders placed before 2 PM)
  • Other governorates: 2-6 business days (depending on location)

Easy Returns & Refunds

We offer a 14-day return policy for most unopened, unused items in original packaging with proof of purchase. In-store returns are not currently available. Damaged or defective items can be returned for a replacement or full refund.

What We Can’t Return

  • Opened food, treats, or items showing signs of use due to hygiene concerns.
  • Custom-made or personalized items.

How to Return

Simply email [email protected] to initiate your return. We’ll provide instructions on how to ship your item back to us.

Refunds

We’ll process your return within 5-7 business days and issue a refund to the original payment method used.

Need Help?

Contact us at [email protected] for questions about refunds, returns, or anything else!

Note:

  • Delivery times may vary based on factors like traffic and weather.
  • You are responsible for return shipping costs.